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Opening hours

Mon – Fri : 8am – 5pm

Asset Recovery Service

Refunds and defective returns lead to a massive depreciation of product value and great potential for business loss which may not be salvageable.
Amkotron Asset Recovery Service serves to recover customer’s product value through sophisticated and special repair process, achieving maximum business sales.

COMPLETE YOUR BUSINESS STRUCTURE

Return Management

Reverse Logistics

Repair

Turn Value Into Brand

RETURN MANAGEMENT

One of the most complex and fundamental components of logistic is the return management. It is definitely not simple but it is crucial. Return management helps minimize your overhead costs, and properly executed processes will lessen your burden.

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RETURN PROCESSING

Centralized Data Management

Comprehensive Return Process

RA Reconciliation

Process Return Credit

Validation of Return Eligibility

Inspection, Sorting, Segregation & Storage of Returns

CALL CENTER

Service Call Response Center & Tech Support

Service Call Tracking Management (STM)

Service Data Collection and Reporting

Authorized Service Centers (ASC) Management

Happy Call – Survey Customer Satisfaction

Multi-lingual Staff

Continuous Training and Knowledge Sharing

REVERSE LOGISTICS

Our reverse logistics service network is operated by professional staff who can help you minimize the operating cost and time.
Complexity of return management can be simplified with Amkotron.

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TRANSPORTATION

Forward & Return Transportation (FTL/LTL)

Parcel and bulk return pickup transportation services

Product Exchange (White Glove Service)

International Logistics

Single-channel services from freight forwarding, customs brokerage, and transportation

CUSTOMIZATION SERVICE

Same Day & Next Day Pick up/Delivery Service

Strategic Routing to Boost Delivery Speed & Reduce Cost (Milkrun Service)

Status and Delivery Update via Mobile Device

On-Time & Time-Specific Pick up/Delivery Guaranteed

REPAIR

Repair service is not something anybody can do. It requires experience, innovation, and efficiency to attain the true value within.
Our professionally trained technicians will contribute their technical knowledge to get your product up and running and make you happy.

Product

DISPLAY (TV/Monitor)
PC AND PERIPHERALS
MEDICAL EQUIPMENT
COMMERCIAL EQUIPMENT
e-COMMERCE PRODUCTS
OTHER CONSUMER ELECTRONICS

Service Type

RETURN INSPECTION
REPAIR
SORTING
SCRAP

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DEPOT SERVICE

Repair Service 

Full troubleshooting and diagnostics

Sub-assembly swap

Component level repair

Factory calibrations

Database controlled repair history based on a serial number

Parts Management

Streamline your Parts Management and Reduce Inventory Costs

Exchange Service

Streamlined exchange to a compatible or better product

ON-SITE SERVICE

Factory-trained technician provides services at customer’s location

Accurate and Timely Diagnosis of Customer’s Issue

On-Site Repair & Installation Service

Nationwide Network of Professional Technicians

Repair Parts Order Fulfillment

Mandatory In-House Training & Education

Target Lead Time Management

SOPHISTICATED SERVICE QUALITY

Component Level Repair

Special Facility / Equipments

Parts RMA Service

TURN VALUE INTO BRAND

Through our special service program with specialists, Amkotron Asset Recovery Service restores diminished product value caused by returns back to its original value.

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QC (Quality Control)

Total QMS process

In process audits and inspection

QMS Internal Audits

Out of Box Audit process

Full corrective and Preventive Action Process

Data analysis and Reporting

Re-work

Software Upgrade

Electronics Assembly, Package, Ship

Inspection/Screening/Sorting

Rework, Re-manufacturing

Re-Packaging

Value Added Upgrades

Multiple Location Service

In the United States, depot service is available nationwide at Major Cities.

Tijuana, MX service center is strategically located in the proximity of USA.

This enables the service to be offered at low cost and also at a large scale.

As-Is Sales

Develope and procure a network of buyers for return products and engage in sales services on behalf of the sellers

Any Other Customized Services

We align to customers’ service strategy by cooperating to develop a tailored service.

OUR SERVICE

Repair service is not something anybody can do. It requires experience, innovation, and efficiency to attain the true value within. Our professionally trained technicians will contribute their technical knowledge to get your product up and running and make you happy.

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QUALITY POLICY

To guarantee quality of the service with our specialists through precise execution and continuous improvement.

VISION STATEMENT

To bring our customers the first class range of repair services and logistics with a focus on perfection and industry supremacy.

MISSION STATEMENT

To identify market needs, define the highest total value service solution, and provide the leadership to bring these solutions to market, making our customers and our company successful

ABOUT US

Who are we

Since established in 1989, Amkotron has been servicing our customers with world-class Asset Recovery solutions.  We prioritize our customers’ satisfaction above all else.  Through our years of experience in Asset Recovery industry, we have built an unrivaled knowledge in managing return services inside out.  We strive to offer industry-leading reverse logistics services through our strong infrastructure.

Our Offices

US Office

Headquarter, Sales, Repair

110 E Lambert RD, Fullerton, CA 92835

Mexico Office

Repair

Amkotron Tijuana (KW Logistica Integral S.A. de R.L. de C.V.) Blvd. La Encantda 25451-B Parque Ind.
El Florido 22244 Tijuana B.C. Mexico C.P. 22860

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Email us with any questions. We would be happy to answer your questions and set up a meeting with you.